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Privacy Policy

How we collect, use, and protect your information

Last updated: November 14, 2026

Master G Distributors ("Master G", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, or use the Master G customer ordering app (together, the "Services").

1. Information We Collect

Information you provide

  • Contact details such as your name, phone number, email address, and message when you submit our contact form or call or email us.
  • Business account details such as business name, store address, tax and resale certificates, licenses required to purchase regulated products (for example tobacco), and the names of authorized buyers.
  • Order information including products ordered, quantities, delivery or pickup preferences, invoices, and order history.
  • Login credentials used to access the customer ordering app.

Information collected automatically

  • Device and usage data such as IP address, browser type, device type, operating system, pages viewed, and the date and time of your visit.
  • Cookies and similar technologies used to keep the website working, remember preferences, and protect against abuse. You can control cookies through your browser settings.

2. How We Use Your Information

  • To open and manage your wholesale account and verify eligibility to purchase age-restricted or licensed products.
  • To process, fulfill, deliver, and invoice your orders.
  • To respond to your questions and provide customer support.
  • To send service messages such as order confirmations, account notices, and changes to our terms.
  • To send product and promotional updates, where permitted. You can opt out at any time.
  • To maintain the security of our Services, prevent fraud, and comply with legal obligations.
  • To understand how our Services are used and improve them.

3. How We Share Information

We do not sell your personal information. We share information only as follows:

  • Service providers who help us operate our business, such as hosting, ordering platform, payment, delivery, and email providers, under obligations to protect your information.
  • Legal and regulatory purposes, when required by law, regulation, subpoena, or to report sales of regulated products to government authorities.
  • Business transfers in connection with a merger, acquisition, or sale of assets.
  • With your consent or at your direction.

4. Data Retention

We keep personal information for as long as your account is active or as needed to provide the Services, and afterwards as required to meet legal, tax, accounting, and regulatory record-keeping requirements.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Your Choices and Rights

  • You may request access to, correction of, or deletion of your personal information.
  • You may opt out of marketing emails using the unsubscribe link or by contacting us.
  • Depending on where you live, you may have additional rights under state privacy laws. We will not discriminate against you for exercising them.

7. Account and Data Deletion

You can ask us to delete your customer app account and associated personal data at any time by emailing info@masterg.com with the subject "Account deletion request" or by calling 800-405-4578. We will verify your identity and confirm once the deletion is complete. Records we must keep by law, such as invoices and tax records, will be retained only for the required period.

8. Children's Privacy

Our Services are intended for businesses and are not directed to anyone under 21. We do not knowingly collect personal information from children.

9. Third-Party Links

Our Services may link to third-party websites and app stores. Their privacy practices are governed by their own policies, and we are not responsible for them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last revised. Continued use of the Services after changes means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: