Support
We're here to help with your account, orders, and the Master G App
Frequently Asked Questions
How do I open a wholesale account?
Contact us by phone or email, or send the form on our contact section. Our team will collect your business details and any licenses needed and set up your account.
How do I get access to the customer ordering app?
Download the app using the Download App link. Once your wholesale account is approved, sign in with the credentials we provide.
I forgot my password or can't sign in.
Use the password reset option in the app, or contact us at info@masterg.com and we will help you regain access.
How do I place, change, or cancel an order?
Place orders anytime in the customer app. To change or cancel an order that has already been submitted, call us at 800-405-4578 as soon as possible before it is prepared.
Something is missing or damaged in my order.
Please inspect your order on delivery or pickup and report any shortages, damages, or errors to us right away with your invoice number.
Do I need a license to buy tobacco and cigars?
Yes. Tobacco and cigar products are sold only to properly licensed businesses. We will ask for a copy of your current license when you open your account.
How do I delete my app account and data?
Email info@masterg.com with the subject "Account deletion request" or call 800-405-4578. We will verify your identity and confirm when your account and personal data have been deleted. See our Privacy Policy for details.
Still need help?
Send us a message through our contact form and our team will get back to you. You can also review our Terms & Conditions and Privacy Policy.