Terms & Conditions

Last updated: November 14, 2026

These Terms & Conditions ("Terms") govern your use of the Master G Distributors ("Master G", "we", "us", or "our") website and customer ordering app (the "Services"). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Wholesale Customers Only

Master G is a wholesale distributor. Our Services and products are offered only to businesses such as convenience stores, gas stations, and independent retailers. You represent that you are acting on behalf of a business and are authorized to bind it to these Terms.

2. Accounts

• You must provide accurate, complete, and current information when opening an account and keep it updated.
• You are responsible for keeping your login credentials confidential and for all activity under your account.
• Notify us immediately at info@masterg.com if you suspect unauthorized use of your account.
• We may approve, decline, suspend, or close accounts at our discretion, including for non-payment or violation of these Terms.

3. Regulated Products

Tobacco, cigars, and other age-restricted or regulated products are sold only to properly licensed businesses in compliance with federal, state, and local law. You agree to provide valid licenses and certificates on request and to comply with all laws governing resale, including minimum age requirements. We may refuse or cancel any order that we believe does not comply with the law.

4. Orders, Pricing, and Availability

• All orders are subject to acceptance and product availability.
• Prices, promotions, and product assortments may change without notice. Prices shown in the app are confirmed at the time of invoicing.
• We may limit quantities, substitute comparable items when you allow it, or cancel orders affected by pricing or listing errors.

5. Payment

Payment is due according to the terms shown on your invoice or agreed in your account. Late payments may result in suspension of ordering privileges, and you are responsible for reasonable collection costs where permitted by law.

6. Delivery, Pickup, and Returns

• Delivery dates are estimates. Risk of loss passes to you on delivery or pickup.
• Please inspect orders on receipt and report shortages, damages, or errors within the time stated on your invoice.
• Returns and credits are handled according to our return policy and manufacturer guidelines. Regulated and perishable items may not be returnable.

7. Acceptable Use

You agree not to misuse the Services, including by attempting unauthorized access, interfering with their operation, scraping data, or using them for any unlawful purpose.

8. Intellectual Property

The Services and their content, including the Master G name and logo, are owned by Master G or its licensors. Brand names and logos of the products we distribute belong to their respective owners and are used for identification only.

9. Third-Party Services

The Services may link to or rely on third-party websites, app stores, and platforms. We are not responsible for their content, policies, or availability.

10. Disclaimers

The Services are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Product warranties, if any, are provided by the manufacturer.

11. Limitation of Liability

To the fullest extent permitted by law, Master G will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. Our total liability for any claim relating to the Services or an order will not exceed the amount you paid for the products at issue.

12. Indemnification

You agree to indemnify and hold Master G harmless from claims arising from your use of the Services, your resale of products, or your violation of these Terms or applicable law.

13. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date shows the latest revision. Continued use of the Services after changes take effect means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of the state in which Master G is located, without regard to its conflict of law rules.

15. Contact Us

Questions about these Terms? Call 800-405-4578, email info@masterg.com, or visit our Support page. See also our Privacy Policy.